With information and communication technologies growing steadily across all levels of government in New Jersey and throughout the United States, it becomes imperative for public organizations to understand how technology use affects work outcomes for public employees and access to government services for citizens. In particular, the coronavirus pandemic forced public organizations around the world to quickly integrate technology into workplace practices to continue to provide public service and guarantee safety.
This project will investigate how the integration of technology in public organizations affects public managers’ work outcomes and their interaction with citizens and local vulnerable communities. Results from this project will inform organizational policies surrounding technology use and provide inputs for improving the interaction between the state government and vulnerable communities through the use of and access to online technologies.