Publications

This new report, published by the New Jersey State Policy Lab, aimed to develop a measurement model to assess the digital skills required for accessing local government services online and analyze how these skills vary based on factors like age, gender, education, race, and income.

Climate change is one of the wicked problems of our times. It is well established that human activity is the primary cause for drastic changes in the climate over the last seventy years.[1] However, public opinion on climate change is multidimensional, dynamic, and differentiated – these dimensions include beliefs about anthropogenic climate change, perceptions of […]

Why isn’t the participation rate for the government’s welfare programs at 100%? Why do only 82% of those eligible under the Supplemental Nutrition Assistance Program (SNAP) receive benefits? Given the program differences across the country, some states have participation rates as low as 55%. Seen through the lens of administrative burden, citizens’ interactions with the […]

Some scholars, looking broadly at the impact of information and communications technologies (ICTs) on public administration, have argued that the use of ICT has led to structural changes in some public agencies, with IT system experts and designers now being seen as the new bureaucrats with discretionary powers (Bovens and Zouridis, 2002). Further, advances in […]

The COVID-19 pandemic highlighted the important role efforts to promote digital access, literacy, and skills play in promoting a more equitable society. This lesson is perhaps most apparent for education, where many of the nation’s children and educators were forced into virtual schooling on short notice and with inadequate digital resources, such as tablet computers […]