Publications

In the wake of the COVID-19 pandemic, people turned to search engines like Google for information. A recent study, “Language disparities in pandemic information: Autocomplete analysis of COVID-19 searches in New York” by Singh et al., highlights how these autocompletes can shape public perception and amplify health disparities. This is crucial for informing the IMPACT-NJ […]

In today’s digital world, large language models like ChatGPT are important sources of healthcare information, particularly for those who face barriers like insurance issues or language constraints. As part of the IMPACT-NJ project, we are working to make sure that chatbot technologies are accessible to everyone in New Jersey and beyond. We recently published a […]

As the public sector continues to adopt chatbots to assist individuals in acquiring information about important health and government services, multilingual access is key to fostering equitable digital health adoption. IMPACT-NJ aims to address this issue by developing policy guidelines to enhance language equity in chatbot responses, with an emphasis on New Jersey’s two most […]

This blog post introduces the IMPACT-NJ project, which aims to address this issue by developing policy guidelines to enhance language equity in chatbot responses, particularly between English and Spanish, the two most spoken languages in New Jersey.