Publications

This new report, published by the New Jersey State Policy Lab, aimed to develop a measurement model to assess the digital skills required for accessing local government services online and analyze how these skills vary based on factors like age, gender, education, race, and income.

This report investigates how efforts to reduce learning costs of means-tested public benefit programs impact public opinion of these programs and perceived deservingness of program beneficiaries.

Administrative burdens are the costs and barriers individuals face when accessing government services.

The Rutgers project team designed a study that combined findings from both a quantitative financial analysis of each payment system using state administrative data and a qualitative approach that provided insights based on key stakeholders’ experiences gathered through focus groups and interviews.

The COVID-19 pandemic highlighted the important role efforts to promote digital access, literacy, and skills play in promoting a more equitable society. This lesson is perhaps most apparent for education, where many of the nation’s children and educators were forced into virtual schooling on short notice and with inadequate digital resources, such as tablet computers […]