Publications

This new report, published by the New Jersey State Policy Lab, aimed to develop a measurement model to assess the digital skills required for accessing local government services online and analyze how these skills vary based on factors like age, gender, education, race, and income.

This report investigates how efforts to reduce learning costs of means-tested public benefit programs impact public opinion of these programs and perceived deservingness of program beneficiaries.

Two researchers affiliated with the New Jersey State Policy Lab, Dr. Stephanie Walsh and doctoral student Jinah Yoo, attended the Public Management Research Association’s Public Management Research Conference (PMRC) in Utrecht, the Netherlands from June 27-30, 2023. PMRC gathers international scholars to share and advance research on public management.

The case study for this report is the Supplemental Nutrition Assistance Program (SNAP), given its relatively straightforward program eligibility and compliance requirements but nevertheless a take-up rate that varies across different groups.

In the context of governmental services, administrative burdens refer to the costs and barriers experienced by individuals. When burdens are high, the costs associated with benefit of public goods or services hinder accessibility. Past research has identified administrative burdens throughout the public sector – in public benefits, the justice system, healthcare, and a range of […]